Refund policy

To return items please send us an email to janina@nookees.com. Items sent back to us without first requesting a return will not be accepted.

You have the right to return the unused goods within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the goods were delivered to you. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

In the case of a defective product we will refund the purchase price and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please contact us.

Any additional costs such as customs clearance fees or cash on delivery costs and the collection of packages from the customs office will not be paid, we do not accept such packages. Please make sure that you register your return with customs for free circulation under customs and tax law or pay customs beforehand when returning something to us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at janina@nookees.com.